GENERAL
How can I contact you?
Please send all inquiries to our email - shadowboundspines@gmail.com
Do you work with Authors to create merch?
Yes! We love working with authors to help bring their fictional worlds to life!
If interested, visit our Author Services tab and fill out a form!
Do you take custom requests?
Right now, yes! Please send all inquiries to our email - shadowboundspines@gmail.com
SHIPPING
How long will shipping take?
Most orders will take between 2-7 business days from the date your ordered to ship.
Shipping time will depend upon which shipping selection you choose at checkout!
Will I receive my items in one package?
All stickers and bookmarks will be shipped together.
Apparel and drinkware will always ship separately!
Do you ship internationally?
Yes! However, all international orders need to be placed via our Etsy shop at this point in time.
RETURNS & EXCHANGES
Can I return or exchange an item?
All apparel and drinkware sales are final and I cannot accept returns on these items. However, if there is an issue with your order, please reach out to us so we can do what's necessary to make it right.
Stickers and bookmarks are eligible for returns and exchanges.
How can I return or exchange?
Please contact me directly if you want to return or exchange stickers or bookmarks.
Returns and exchanges of these items will be at the expense of the customer.
Simply return the item to the return address as listed on your package! All returns are processed once the items arrives back to me. You can expect to see your refund back in your account within 1-5 business days.